Frequently Asked Questions
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Tracking outbound referrals can be a major leakage point for practices, both for patient care and continuity tracking. CoreMed handles the entire end-to-end referral pipeline:
Processing & Transmission: The moment a provider enters a referral order into the EHR, we process it, compile the required clinical documentation, and securely transmit it to the receiving specialist or facility.
Patient Coordination: We coordinate with the patient and the specialist's office to ensure the appointment is successfully scheduled.
Closing the Loop: Once the specialist evaluation is complete, our team proactively tracks down, retrieves, and indexes the specialist’s consultation note right back into your EHR. We then route it directly to your provider for final sign-off, ensuring your practice remains 100% compliant with institutional care-coordination standards.
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This is exactly why outsourcing this pipeline is so valuable. In-office staff rarely have the time to audit missing notes. CoreMed implements a strict, systematic follow-up protocol. If a consultation note is not received within a set timeframe following the patient's appointment, our team actively contacts the specialist’s medical records department to retrieve the documentation. We don't mark a referral archive as "complete" until the legal clinical loop is fully closed and filed in your patient's chart.
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Yes. For practices utilizing our Full Practice Integration (40 Hours/Week) or our specialized High-Volume Specialty / Urgent Care tracks, urgent or stat referrals are triaged with immediate priority. The moment a provider marks a referral as an urgent requirement (such as an acute orthopedic fracture or a high-risk cardiac evaluation), we bypass standard queues to fast-track the clinical transmission, ensuring the patient is accommodated within a 24 to 48-hour window.
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Medical safety is our highest priority. CoreMed Solutions strictly handles routine, normal, or stable negative findings based on your signed-off directives. The moment our team flags a critical, abnormal, or sensitive result, it is immediately escalated to your priority clinical queue. Simultaneously, we step in to coordinate with your front desk, proactively scheduling the patient for a face-to-face or telehealth follow-up appointment—ensuring continuity of care while capturing essential E&M billing revenue for your practice.
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No. Under no circumstances does CoreMed sign off on medications. We handle 100% of the time-consuming groundwork. We log into your EHR queue, verify that the patient has had their necessary follow-up visits, audit their charts to confirm their monitoring labs are up to date, filter out controlled substances, and prepare a clean, fully researched request. When your provider logs in, they see a perfectly prepped queue with a clinical status note, allowing them to review and securely authorize a whole day's worth of refills in just a few minutes.
This turns a messy, multi-hour daily task into a clean, lightning-fast workflow for the clinic. This fits perfectly right alongside your other premium a la carte options!
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To guarantee an institutional-grade level of quality and compliance, our dedicated team operates within standard business hours (8:00 AM – 5:00 PM, Monday through Friday). Any administrative queues, diagnostic results, or referral tasks generated by your clinic during evening or weekend hours are held securely in your EHR and processed with top priority first thing the following business morning.
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Security is non-negotiable at CoreMed. Before a single chart is accessed, we execute a comprehensive HIPAA Business Associate Agreement (BAA) with your practice, establishing strict mutual liability protection. Furthermore, our team works under highly secure, encrypted remote connections to ensure absolute privacy for all Protected Health Information (PHI).
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Absolutely not. For strict security auditing and compliance tracking, your practice will issue unique, independent EHR credentials specifically for CoreMed personnel. This ensures a transparent audit trail, allowing your practice director to track exactly who modified, processed, or routed every single chart element.
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We price our services based on active EHR Schedule/Provider Lines, not individual names. For high-volume environments like Urgent Cares, a single billed "Schedule Line" can comfortably accommodate up to five (5) uniquely credentialed rotating or PRN providers per calendar month. This keeps your billing highly predictable even if your monthly staffing shifts.
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CoreMed Solutions provides targeted, remote clinical logistics support designed to eliminate back-office bottlenecks. By managing your prior authorizations, referral tracking, and document indexing queues, we pull providers out of the EHR inbox so they can focus on patient care and recover their nights.